Practical answers about stock, delivery, certification, warranty, service and dealer cooperation. For a model-specific answer, send us the machine model and your delivery city.
Stock and availability
Do you have stock available?
Some popular models are available in stock in our local delivery centers or factory inventory. Stock may vary depending on the model and configuration. If your required model is available, we can arrange faster delivery. If not, we can confirm the production schedule and lead time for you.
Can end users purchase machines from stock?
Yes, end users can also purchase available stock if the required model is in our local delivery center or factory inventory. We can check the nearest available machine and provide the delivery option based on your location.
Do you have stock, and can your local warehouse deliver to my address?
If the required model is available in the local delivery center, we can arrange faster delivery. Depending on your address, we can also check whether local delivery or door-to-door transport is available. If local stock is not available, we can offer factory shipment and confirm the estimated delivery time.
Delivery and local support
Can you arrange delivery to my address?
Yes, we can help arrange delivery according to your location. Depending on your country and address, we can offer different delivery solutions, including delivery from a local center, port delivery, or door-to-door transport when available.
Do you have a local warehouse?
Yes, we have local delivery centers in selected regions, including Europe, Southeast Asia, and Central Asia. These centers help us provide faster delivery, easier local support, and better spare parts response for customers in nearby markets.
Can you arrange door-to-door delivery?
Door-to-door delivery can be arranged for some countries and regions. The final solution depends on local customs, taxes, port conditions, and inland transport. We can check the available shipping plan and provide a suitable delivery option for your order.
Why does delivery time take so long? Can it be faster?
Delivery time is closely related to the model, configuration, stock status, and shipping destination. To secure the earliest delivery schedule, we suggest confirming the model and configuration first. Once the order is confirmed, we can arrange production or stock allocation as soon as possible.
If I am close to your warehouse, can you provide parts, storage, and local support?
If your location is close to our local delivery center, we can check available machines, spare parts, and possible local delivery support for you. Local centers help improve delivery efficiency, spare parts response, and regional support, especially for customers who need faster service.
Products, certification and orders
What certificates do you have?
Different models can be provided with corresponding certification documents. For many markets, we can offer certificates and documents needed for import, sales, or customs clearance. Since requirements may vary by country and product type, we will confirm the exact documents according to your model and market.
What types of products do you offer? How long is the delivery time?
Our main products include wheel loaders, hydrostatic loaders, mini excavators, rough terrain forklifts, counterbalance forklifts, tractors, self-loading concrete mixers, and backhoe loaders. Delivery time depends on the model, configuration, stock availability, and destination. If stock is available, delivery can be faster. For production orders, we will confirm the lead time according to the factory schedule.
What is the lead time and payment method? How do deposit and balance payment work?
The lead time depends on the model, configuration, and production schedule. For payment, regular orders are usually arranged by deposit and balance payment before shipment. The exact payment terms can be confirmed according to the order value, product type, and cooperation method.
What does the price include? Does it include stock, delivery, warranty, and service?
The final price depends on the model, configuration, quantity, delivery method, and destination. We can provide a complete offer including machine price, available stock, delivery solution, warranty terms, and after-sales support. This will help you compare the total solution more clearly, not only the machine price.
What is the difference between your products and other suppliers? Why is your price higher?
Our price may not be the lowest, because we focus more on long-term machine reliability, real working performance, and after-sales support.
Machines from different suppliers may look similar from the outside, but the real differences are often in the details customers cannot easily see, such as steel thickness, welding quality, hydraulic system matching, engine and transmission stability, assembly process, factory inspection standards, and spare parts supply ability.
LGCM pays more attention to real working conditions in agriculture, construction, and material handling. We want customers to purchase not only a machine, but also a reliable working solution, including product quality, delivery support, technical service, and spare parts support.
If you only compare the initial price, we may not be the cheapest option. But if you compare long-term operating cost, failure rate, spare parts support, and after-sales response, our machines can bring better value.
Warranty, parts and service
How does your after-sales service work?
We provide after-sales support including operation guidance, technical support, troubleshooting, spare parts supply, and maintenance advice. For regions covered by our local delivery centers or partners, we can also support customers with more convenient regional service when available.
How long is the warranty period?
Our standard warranty is one year or 2,000 working hours, whichever comes first. During the warranty period, we provide technical support, troubleshooting guidance, and spare parts support according to the warranty policy.
For dealer cooperation or bulk orders, we can further discuss a more suitable after-sales and service support plan.
Can you provide a two-year warranty?
Our standard warranty is one year or 2,000 working hours, whichever comes first. If you require a two-year warranty, we can discuss it based on the model, order quantity, market, and cooperation type.
For long-term cooperation, dealer projects, or bulk orders, we can provide a more complete warranty and after-sales support plan.
Do you provide spare parts?
Yes, we can provide spare parts support. We also recommend preparing a basic spare parts package together with the machine order, especially for wearing parts and commonly used parts. For dealers, we can help plan spare parts stock based on the models sold in your market.
Can you provide on-site repair or on-site service?
On-site service depends on the customer’s country, local service resources, machine condition, and issue type. Usually, we first provide remote technical diagnosis. If needed, we can support with spare parts, maintenance guidance, or local service solutions where available.
Dealers and cooperation
What is your dealer policy? Is there a sales target?
Our dealer policy depends on the target market, product line, sales territory, service ability, and cooperation plan. We usually evaluate the market potential, customer resources, promotion ability, and annual sales target together with the partner. After understanding your market, we can prepare a suitable cooperation proposal.
In which countries do you have dealers?
We have customers, partners, and regional support in several overseas markets. Dealer coverage may vary by country and product line. Please let us know your country and city, and we can check whether there is a local partner or suitable support option for your area.
Do you offer financing support?
Financial support depends on the country, customer type, order value, and cooperation method. For some markets, dealer projects, or bulk orders, we can discuss possible financing support, installment options, or cooperation plans based on the actual situation.